1. Estimated Shipping Destinations & Timelines

2. Order Processing Schedule

• Fulfillment Window: Orders are processed within 1 to 2 business days (Monday through Friday).
• Order Cutoff Time: 3:00 PM EST (Eastern Standard Time). Orders placed after this cutoff will begin processing on the following business day.
• Weekends & Holidays: Packages are not dispatched or delivered on weekends or public holidays. During major product launches, processing time may be extended by up to 24 hours.

3. Shipment Tracking & Notifications

Once your order leaves our facility, you will receive an automated dispatch notification email containing your tracking details. Tracking links typically update and become active within 24 hours. You can monitor your shipment anytime on our Order Tracking Page.

4. Taxes, Duties, & Pricing Clarity

All taxes, local VAT, and applicable import fees are included directly in the item price. Should your local postal authority issue any unexpected processing charge upon delivery, please contact our support team with a copy of your receipt so we can resolve it for you.

5. Damaged or Missing Shipments

If your package arrives damaged or appears lost in transit, please alert our team immediately. Keep all original shipping packaging and damaged merchandise intact so we can quickly process a replacement order or solution.

1. Return Eligibility & Product Condition

We accept returns for both defective items and standard returns (such as sizing adjustments or buyer's remorse). To qualify for a full refund, returned items must satisfy the following criteria:

• Apparel must be in Brand New, Unworn Condition.
• Items must be unwashed, clean, and unaltered.
• All original esbort™ tags, labeling, and protective packaging must be intact.
• Products must be completely free of odors, stains, makeup marks, or pet hair.

2. Return Window & Mail-In Address

Customers have 30 calendar days from the documented delivery date to initiate a return request. All return shipments must be sent by mail to our headquarters:

3. Processing Times for Refunds

Once your returned merchandise is received and verified at our fulfillment center (typically within 48 hours of arrival), your refund will be processed back to your original payment method:

4. Fees & Return Shipping Costs

• Standard Returns (Sizing / Remorse): The customer is responsible for purchasing the return shipping label through their carrier of choice.
• Defective or Incorrect Orders: If you received a damaged, defective, or incorrect item, esbort™ covers 100% of the return shipping costs. Contact customer support to receive a pre-paid shipping label.