Order Cancellation Policy
esbort™ Order Management & Guidelines
To ensure swift dispatch and fast delivery, esbort™ orders enter our automated fulfillment queue shortly after placement. As a result, cancellation requests must be made within a strict timeframe.
1. The 12-Hour Cancellation Window
You may submit an order cancellation request within 12 hours of completing your purchase.
If more than 12 hours have passed or if your order has already progressed to the fulfillment or packaging phase, the order cannot be canceled. Once dispatched, you may return the item following delivery in accordance with our 30-Day Return Policy.
2. Submitting a Cancellation Request
To cancel an order before it is processed, please contact our support team immediately via email. To speed up verification, use the template subject line below:
To: support@esbort.com
Subject: URGENT: Cancel Order #[Your Order Number]
Subject: URGENT: Cancel Order #[Your Order Number]
Note: Requests sent past the 12-hour deadline or after warehouse processing has begun will not qualify for direct cancellation.
3. Processing Your Refund
Once a cancellation is successfully authorized, a full refund will be immediately issued back to your original payment method.
- US Banks & Cards: Funds typically post within 3 business days.
- International Cards: Please allow up to 7–10 business days depending on your financial institution's processing times.